Refund and Exchange Policy

Your satisfaction is our priority

Refund Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer refunds under the following conditions.

Timeframe: 7 days from the date of purchase

Items must be unused, unworn, and in their original packaging with all tags attached. Proof of purchase is required.

Exchange Policy

We're happy to exchange items for a different size, color, or style. Exchanges are subject to product availability.

Timeframe: 7 days from the date of purchase

Items must be in new, unworn condition with original tags and packaging intact.

Eligibility Requirements

To be eligible for a refund or exchange, your item must meet the following criteria:

Item must be unused and in the same condition that you received it
Item must be in the original packaging
Item must have the receipt or proof of purchase
Item must be returned within the specified timeframe

Non-Returnable Items

Certain items cannot be returned or exchanged for hygiene and safety reasons:

Sale or clearance items
Gift cards
Downloadable products
Personal care items
Custom or personalized orders

How to Return or Exchange

Follow these simple steps to initiate a return or exchange:

Contact our customer service team with your order number
Pack the item securely in its original packaging
Include your receipt or proof of purchase
Ship the item to the address provided by our team
We'll process your refund or exchange within 5-7 business days of receiving your return

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or we made an error. We recommend using a trackable shipping service for your return.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damage. We'll arrange for a replacement or full refund at no cost to you, including return shipping.

Please note: Refunds will be issued to the original payment method. Please allow 5-10 business days for the refund to appear in your account.